Bilingual Customer Service Specialist (Spanish)

Determine wholesale and retail customer needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. Promptly resolve customer concerns to ensure maximum satisfaction while staying current on product features and maintaining visual store standards. Achieve excellent customer service metrics and consistently meet the store's sales goals through direct contact with customers, including minors. Access to cash, electronic equipment, and personal information requires a criminal history review to protect business operations and public safety.