Bilingual Customer Service Specialist (Spanish)
On-site · Cutler Bay, Florida, United States
Job Summary
Bilingual Customer Service Specialist (Spanish) responsible for assisting wholesale and retail customers, determining needs, answering product questions, and recommending solutions to ensure customer satisfaction while working toward store sales goals. Role involves handling customer interactions, maintaining product knowledge, resolving concerns promptly, and adhering to store cash handling and security procedures. Knowledge of Sherwin-Williams products and ability to communicate effectively in Spanish and English are key, along with maintaining high quality standards and visual presentation in the store. Knowledge of privacy and safeguarding customer data may be involved.
Required Qualifications
- Customer service experience
- bilingual in Spanish and English
- ability to handle cash/checks/payments
- interpersonal and communication skills
- attention to product features and store standards
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