Bilingual Customer Service Specialist, I
$41,600–$42,000 year
Hybrid · Westfield, Indiana, United States
Job Summary
The Bilingual Customer Service Specialist, I will handle inbound and outbound calls from borrowers regarding existing mortgage loans, ensuring accurate and timely information delivery while complying with regulations. The role involves documenting call details, resolving basic issues, and completing follow-ups. Candidates should possess strong communication skills, the ability to perform basic mathematical calculations accurately, and may benefit from knowledge of relevant regulations and mortgage servicing software.
Required Qualifications
- High school diploma or equivalent work experience
- Ability to understand problems and collaborate for solutions
- Ability to organize thoughts and communicate effectively
Desired Qualifications
- Customer service/call center experience
- Banking, Mortgage/Loan Servicing industry experience
- Bi-Lingual (Spanish) skillset
Additional Requirements
- Carrington does not do interviews or make offers via text or chat.
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