Bilingual Customer Service Specialist
$31,200–$31,200 year
On-siteKissimmee, Florida, United States
Kissimmee, Florida, United StatesOn-siteFull Time$31,200–$31,200 yearHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Respond promptly to customer inquiries via phone, email, and chat while assisting homeowners with payment options and portal account setup. Coordinate with internal teams to resolve issues and maintain accurate customer records in the database. Provide feedback on recurring concerns and assist with front desk coverage, mail sorting, and other assigned duties. This role requires bilingual Spanish and English proficiency and is scheduled Monday through Friday from 8:00am to 5:00pm.
Required Qualifications
- High school diploma or equivalent.
- Proven experience in customer service/call center environment.
- Strong communication skills, both verbal and written.
- Basic proficiency with customer relationship management (CRM) software and Microsoft Office Suite.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Bilingual in Spanish and English.
- Ability to sit for extended periods while working at a computer and telephone.
- Ability to speak and listen continuously throughout the workday.
- Frequent use of a computer, keyboard, mouse, and telephone headset.
- Ability to occasionally stand, walk, reach, bend, and lift or carry office materials weighing up to 10–20 pounds.
Desired Qualifications
- Experience in the HOA industry
- Knowledge of HOA laws and regulations in the United States.
- Conflict resolution and negotiation skills.
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