Bilingual Customer Service Representative
On-siteSydney, Nova Scotia, Canada
Sydney, Nova Scotia, CanadaOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Handle inbound and outbound calls in a courteous and professional manner, resolving customer issues with first-call resolution strategies. Research and coordinate with internal departments to resolve inquiries, then accurately document all interactions and claims in CRM systems. Use internal knowledge bases and training to answer questions confidently while following required scripts, policies, and confidentiality protocols. Escalate complex issues to supervisors when needed and stay current on program updates through training and team meetings. Meet all attendance and schedule requirements.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Ability to type 20+ words per minute
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual with strong time management skills
- Strong problem-solving, conflict resolution, and customer service skills
- Able to multi-task, stay focused, and work independently
- Team-oriented with a positive, customer-first mindset
- Comfortable in a fast-paced, dynamic environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
- Experience working on state or federal programs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
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