Bilingual Customer Service Representative (Spanish)
$39,645–$49,546 year
HybridLakeland, Florida, United States
EXPIREDLakeland, Florida, United StatesHybridFull Time$39,645–$49,546 yearEnterprise
Full TimeEnterprise
Job Summary
Manage incoming calls, messages, billing questions, and policy updates for auto customers while offering product recommendations. Resolve customer concerns to ensure a positive experience and guide policyholders through coverage needs and policy changes. Stay informed about GEICO's products to identify cross-selling opportunities and enhance customer satisfaction through meaningful interactions. Fluency in Spanish and English is required. Available to work evenings, weekends, and holidays. Located in Lakeland, FL.
Required Qualifications
- Minimum of 1 year of customer-facing experience
- High School Diploma or GED
- Fluency in Spanish and English
- Available to work evenings, weekends, and holidays
Desired Qualifications
- 3+ years of customer-facing experience
- Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals
- Active Personal Lines or Property & Casualty license
- College degree
- Strong customer service skills
- Interpersonal skills
- Problem-solving skills
- Empathy skills
- Adaptability
- Detail-oriented mindset
- Ability to prioritize and multitask across platforms
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