*Bilingual Customer Service Representative (SHB, QC)
$49,275–$49,275 year
On-siteSherbrooke, Quebec, Canada
Job Summary
Answer incoming client calls and provide professional support for travelers during medical and non-medical situations. Act as a resource for insured members regarding coverage, open claim files, and direct clients to appropriate healthcare providers. Explain travel insurance exclusions and limits, authorize medical tests, coordinate required services, and document all interactions in the claims management system. Collaborate with various departments to resolve requests and maintain high customer service standards. Full-time position with a rotating schedule from 7 am to 11 pm, Sunday through Saturday, including holidays. Requires on-site presence for the first three months followed by a hybrid model with six office days per month. Bilingual in English and French is essential.
Required Qualifications
- College diploma or equivalent
- Experience in customer service, telecommunications, or claims assistance
- Bilingual in English and French
- Full-time, on-site presence required during the first three (3) months for training
- After training, transition to a hybrid work model with a requirement to be in the office six (6) days per month
- Availability required from 7 am to 11 pm, Sunday through Saturday, including holidays
- Excellent communication skills and professionalism
- Strong customer service orientation
- Ability to work in a dynamic, team-based environment
- Strong computer skills including Microsoft Office and Internet use
Desired Qualifications
- A third language will be considered an asset
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