Bilingual Customer Service Representative
On-site · Reno, Nevada, United States
Job Summary
The Bilingual Customer Service Representative role involves primarily phone-based customer interactions requiring a friendly telephone presence and effective communication skills. Responsibilities include providing exceptional customer service, maintaining office cash accurately, achieving account gains through loan judgment and customer solicitation, ensuring compliance with lending regulations, completing loan applications promptly, and adhering to company record keeping procedures. The position requires candidates to be fluent in Spanish and English, possess great customer service skills, have a valid driver's license and reliable transportation, and a stable work history.
Required Qualifications
- Great customer service skills
- 18 years of age or older
- Valid driver’s license, acceptable driving record and reliable transportation
- Ability to pass a criminal background check
- Stable work history
- Ability to speak Spanish and English fluently
Desired Qualifications
- Collections experience (direct first party collections/skip tracing) preferred
- Sales experience, preferred
Additional Requirements
- Must be 18 years of age or older
- Ability to pass a criminal background check
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