Bilingual Customer Service Representative Remote
$1,040,000–$1,040,000 year
RemoteCanada
Job Summary
Provide first-level customer service regarding inquiries about products, accounts, usage, and applications. Build and maintain positive client relations by offering personalized solutions and coordinating with internal functions. Schedule service calls and follow up with customers. Troubleshoot and resolve technical issues using established diagnostic tools and procedures. Escalate customer issues as required. Ensure accurate data input using prescribed applications. Work full-time Monday through Sunday from 8 AM to 11 PM with excellent hardwired home internet required. Demonstrate bilingual verbal and written proficiency in English and French.
Required Qualifications
- Must be at least 18 years of age
- Full time availability between the hours of: Mon - Sun 8AM - 11PM
- Excellent home internet hardwired - Wifi is not permitted
- Excellent verbal and written communication skills in English and French
- Excellent computer skills
- Bilingualism (French, English, both spoken and written) is required to answer calls from English and French speaking customers across Canada and around the world
Desired Qualifications
- Experience operating or working with iOS, macOS or similar technology
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