Bilingual Customer Service Representative
On-sitePlano, Texas, United States
Job Summary
Handle inbound interactions via phone, email, and digital channels to resolve basic technical inquiries, field complaints, and guide customers through resolution. Build trusting relationships with clients by explaining products, resolving disputes, and escalating issues to Subject Matter Experts or Regional departments as needed. Maintain accurate records of all customer interactions and transactions while completing timely follow-ups and executing assigned projects. This role requires bi-lingual proficiency in Spanish and English, with a focus on accurate, repetitive work in a fast-paced environment. Candidates must meet important deadlines and work effectively within cross-functional teams. Regional Finance, serving 500,000 customers annually, offers a comprehensive benefits package including medical, dental, vision, 401k with match, and PTO.
Required Qualifications
- High School Diploma or equivalent
- Must pass drug screening, criminal and credit background checks
- Proficient in Microsoft Office
- Prior customer service experience
- Outgoing, enthusiastic with excellent communication skills (oral and written)
- Enjoys working in a fast paced and changing environment
- Highly organized
- Has the ability to multi-task
- Has the ability to manage to deadlines
- Data entry proficiency
- Bi-lingual in Spanish and English
Desired Qualifications
- Experience in an inbound contact center environment
- Consumer Finance or Banking experience
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