Bilingual Customer Service Representative
$31,200–$39,520 year
On-siteSavannah, Georgia, United States
Savannah, Georgia, United StatesOn-siteFull Time$31,200–$39,520 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Handle inbound and outbound calls in a courteous manner, resolving customer issues with first-call resolution strategies and researching inquiries to coordinate with internal departments. Accurately document interactions and claims in CRM systems while using internal knowledge bases to answer questions confidently. Follow required scripts, policies, and confidentiality protocols, escalating complex issues to supervisors as needed. Stay current on program updates through training and team meetings, meeting all attendance and schedule requirements.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Ability to type 20+ words per minute
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual with strong time management skills
- Strong problem-solving, conflict resolution, and customer service skills
- Able to multi-task, stay focused, and work independently
- Team-oriented with a positive, customer-first mindset
- Comfortable in a fast-paced, dynamic environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
- Experience working on state or federal programs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening and background/security investigation
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.