Bilingual Customer Service Representative (Insurance)
$58,240–$58,240 year
HybridMarkham, Ontario, Canada
Job Summary
Respond to phone calls and emails from brokerages, LIAs, and internal stakeholders regarding system access, support requests, and guidance inquiries. Deliver a high standard of customer service through clear communication, integrity, timeliness, and accuracy of technical information. Log requests, follow up on outstanding items, and communicate instructions and status updates clearly and professionally. Create, modify, and remove system access in accordance with established standards. Troubleshoot technical issues and support resolution efforts. Prioritize and manage multiple requests based on urgency and impact. Identify trends involving brokers and collaborate with the BD team on training initiatives. Maintain current knowledge of supported systems and provide cross-training when required. This bilingual role operates within a hybrid schedule (Tuesdays and Wednesdays in-office) with a Monday-to-Friday 8:00 am to 6:00 pm window and flexible start times. The position includes a 6-month contract with potential for permanent employment at an hourly rate of $28.
Required Qualifications
- College or University Degree, preferably in Business Management or a related field
- 1-2 years of experience in a customer contact center
- Proficiency in relevant computer applications and call center systems
- Good typing skills at a medium to fast rate with accuracy
- Basic understanding of broker operating environments and insurance principles
- Basic knowledge of Underwriting principles
- Bilingual in French and English to respond to phone calls and emails from brokerages, LIAs, and internal stakeholders, and to communicate instructions and status updates clearly and professionally
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