Bilingual Customer Service Representative
$48,880–$48,880 year
HybridSaint-Laurent, Quebec, Canada
Job Summary
Respond to a high volume of inbound phone calls and emails to build and strengthen customer relationships, utilizing critical thinking to resolve concerns regarding product search, pricing, and order management. Navigate customer challenges by facilitating returns, applying credit, and managing order placement while mitigating risk through appropriate actions. Demonstrate professional oral and written communication skills to ensure customers leave with a positive impression. This role requires fluency in both French and English and is based at 4475 Griffith St, Saint-Laurent, Quebec, with a hybrid schedule of three days onsite and two days at home. Starting pay is $23.50/hour with eligibility for shift premiums and an incentive target.
Required Qualifications
- Fluency in both French and English
- High School diploma or equivalent
- 1+ years of customer service experience
- Ability to commute to our facility
- Comfortable sitting up to 8 hours a day
- A secure workspace that is free from distractions dedicated to job activity
- Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds
Desired Qualifications
- Inbound customer service center experience
- Proven proficiency in computer technology; operating and navigating multiple PC-based programs (Microsoft Office, Salesforce) and use of dual monitors
- Experience with high touch, hands-on, personalized service with customers in a fast-paced environment
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.