BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (Full-Time & Part-Time)
$31,200–$31,200 year
On-siteKilleen, Texas, United States
Job Summary
Resolve Spanish-speaking residential and business customer requests while troubleshooting basic technical issues and fact-finding to identify upsell opportunities. Provide resolutions and support based on customer needs, improving product knowledge daily and recording interactions through state-of-the-art contact center technology. Engage customers weekly, appropriately escalate dissatisfaction to managers, and serve as a brand ambassador representing clients and partners. Learn our customer experience methodology and systems, multi-task in a fast-paced environment, and build strong relationships with customers and team members.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Bilingual
Desired Qualifications
- Prior contact center experience
- Candidates experienced in customer service industries such as servers, bartenders, and retail associates
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
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