Bilingual Customer Service Representative (FULL-TIME)
On-siteSavannah, Georgia, United States
Savannah, Georgia, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Handle inbound and outbound customer interactions in a courteous, timely, and professional manner while delivering support in both English and Spanish. Listen to customers, identify their needs, and provide effective solutions by troubleshooting basic technical issues and assisting with products, services, billing, and account-related inquiries. Build strong relationships through empathetic communication, document interactions in company systems, and escalate complex concerns when necessary. Strive for first-contact resolution while adhering to all client-specific processes, scripts, and compliance requirements.
Required Qualifications
- Must be at least 18 years of age
- High school diploma or equivalent
- Fluent in both English and Spanish
- Excellent verbal and written communication skills
- Experience using computers for data entry and customer support activities
- Ability to type accurately at a minimum of 20 words per minute
- Reliable wired high-speed internet connection (minimum download speed of 20 Mbps)
- Strong organizational, communication, and time management skills
- Basic proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook
- Comfortable working with Windows-based applications and learning new software systems
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent conflict resolution and interpersonal skills
- Customer-focused with empathy, patience, professionalism, and a genuine passion for helping others
- Ability to multitask, remain organized, and work independently in a fast-paced environment
- Dependable with excellent attendance and punctuality
- Strong team player who thrives in a collaborative environment
- Ability to work scheduled shifts, including the required training period
Desired Qualifications
- One year of experience in customer service, technical support, inside sales, back-office operations, live chat, administrative support, or a contact centre environment
- Previous experience supporting state or federal government programs
- Experience in retail, hospitality, food service, or other customer-facing roles
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