Bilingual Customer Service Representative
$42,600–$92,000 year
On-site · Boca Raton, Florida, United States
Job Summary
Bilingual Customer Service Representative at Florida One Insurance, a full-time on-site role in Boca Raton, FL. Responsibilities include responding to customer inquiries via phone, email, and in person; assisting with policy updates, claims, and general insurance questions; providing clear, empathetic support in English and Spanish; collaborating with the agent team to ensure a seamless customer experience; and maintaining accurate records and documentation. Ideal candidates demonstrate fluency in English and Spanish, strong communication skills, empathy, professionalism, problem-solving, adaptability, and a collaborative, team-oriented mindset.
Required Qualifications
- Fluency in English and Spanish (verbal & written)
- Excellent verbal and written communication skills
- Empathy, professionalism, and customer-service mindset
- Problem-solving ability and attention to detail
- Adaptability in a fast-paced environment
- Collaborative, team-oriented mindset
- Ability to respond to customer inquiries via phone, email, and in person
- Experience assisting with policy updates, claims, and general insurance questions
- Willingness to guide clients through insurance licensing processes
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