Bilingual Customer Service Representative (Federal)
Remote · Ontario, Canada or Nova Scotia, Canada
Job Summary
Bilingual Customer Service Representative for a federal contract center in Canada. The role focuses on providing support and service to providers and members, solving inquiries, and delivering high-quality customer experiences. Permanent full-time position with flexible remote/hybrid work options, training provided, and emphasis on work-life balance. Must be fluent in English and French, possess at least a high school diploma, be eligible for Reliability Status Clearance (Enhanced Level B), and reside in Canada. Shifts run Monday to Friday between early morning and evening hours, with after-training schedules and potential shift bids by seniority. The role requires strong communication, multi-software navigation, problem-solving, attention to detail, and the ability to work at a computer with a headset for extended periods; eligibility for security/background checks is required. The posting notes a nationwide remote capability with provincial accommodations and includes details about compensation ranges in CAD, benefits, and training programs.
Required Qualifications
- high school diploma; bilingual English and French; Reliability Status Clearance (Enhanced Level B) including Fingerprinting, Criminal Record Check, Credit Check; Permanent Resident or Citizenship Status; ability to work varied shifts; good communication and problem-solving skills; experience in customer service or health; strong technical aptitude; ability to sit and work at a computer with headset for prolonged periods; remote work requirements including secure home workspace
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