Bilingual Customer Service Representative
HybridRaleigh, North Carolina, United States
EXPIREDRaleigh, North Carolina, United StatesHybridFull TimeMedium
Full TimeMedium
Job Summary
Provide exceptional customer service via inbound calls and emails to policyholders and agents, adhering to service standards and procedures while navigating all lines of business, states, and policy research. Utilize CRM tools to suggest experience enhancements and maintain quality assurance and productivity standards. Demonstrate full proficiency in ImageRight, C.0, BOB 2.0, and phone systems. This hybrid role requires a minimum of two days in the Raleigh office with three days remote, operating within a 37.5-hour workweek. Full fluency in Spanish and English is required.
Required Qualifications
- 2+ years of experience in a customer service-related role
- Full fluency (speaking, reading, and writing) in Spanish and English
- Minimum of high school diploma
- Strong knowledge of customer service principles, including sound decision-making and negotiating skills
- Strong PC (MS Office, Outlook) skills
- Excellent customer relationship management skills
- Ability to learn quickly and adapt to a changing environment
- The desire to succeed and develop in a call center environment
Desired Qualifications
- experience providing customer service in Spanish
- Previous insurance industry or call center experience
- BA/BS degree
- Knowledge of policy processing systems, imaging systems and/or CRM systems
- the desire and capability to learn new software or tools quickly
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