Bilingual Customer Service Rep
$41,600–$83,200 year
On-siteArlington, Texas, United States
Job Summary
Serve as the key customer contact for your branch, providing order support and product information while maintaining a positive rapport with clients. Process and review dealer orders, requests, and system-generated acknowledgements using proficient computer skills. Collaborate closely with Outside Sales Reps, Production Personnel, Insiders Sales, Credit, and Delivery teams to support the order fulfillment process. Apply problem-solving and analytics skills to deliver exemplary service and resolve customer issues. This role requires a minimum of 18 years of age, one to two years of customer service experience, and the ability to perform basic math calculations. Local travel under 10% is required, along with physical capabilities for lifting up to 50 pounds and prolonged standing. Join QXO, North America's largest distributor of insulation and building materials, as we target $50 billion in annual revenue through accretive acquisitions and organic growth.
Required Qualifications
- Minimum of 18 years of age
- Valid driver's license (if operating a vehicle for company purposes)
- 1-2 years of experience in a customer service role
- Ability to perform basic math calculations
- Personable, enthusiastic and engaging personality
- Excellent communication skills, both verbal and written
- Ability to maintain a positive rapport with customers
- Exemplary customer service skills
- Analytics skills
- Problem-solving skills
- Proficient computer skills
- Good hand-eye coordination
- Hand dexterity
- Physical strength
- Ability to lift up to 50 pounds
- Local travel
- Less than 10% travel
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