Bilingual Customer Service/Collections Representative - HVC 09.14.2026 CF
$31,200–$33,280 year
On-siteCedar Falls, Iowa, United States
Job Summary
Assist consumers to resolve their accounts in an ethical, legal, professional, timely, and transparent manner while achieving schedule adherence and compliance expectations. Handle multiple tasks simultaneously using strong communication, persuasion, and negotiation skills to meet productivity and call quality standards. Apply bilingual English/Spanish capabilities to support diverse customers in a fast-paced, deadline-oriented environment. Requires high school diploma, 9+ months of work history, and computer skills. Full-time roles offer 40-hour shifts with flexible scheduling, while part-time options are available. Earn base pay of $15.00–$16.00 per hour plus commissions up to $600 monthly. Three weeks of paid training provided; no prior call center experience necessary.
Required Qualifications
- At least 18 years of age
- High School Diploma or GED
- 9+ months of work history
- Computer and typing skills
- Excellent attendance
- Self-starter with great attention to detail
- Customer service mindset
- Strong communication, persuasion, and negotiation skills
- Ability to handle multiple tasks simultaneously
- Strong work ethic
- A competitive spirit, an unrelenting drive to be the best
- Ability to learn new information and integrate processes
- Achieve schedule adherence and compliance expectations
- Meet productivity and call quality standards as set by the company
- Problem solving skills & ability to recommend solutions
- Bilingual English/Spanish
- Background checks and drug testing required
Desired Qualifications
- customer service experience
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