Bilingual Customer Service Assistant
$50,000–$55,000 year
On-siteMississauga, Ontario, Canada
Job Summary
Use SAP to create Sales Orders, Delivery Orders, and Shipment Notifications, then confirm receipt of orders and provide estimated time of arrival for backorders to customers. Notify the Logistics team when shipments are created, coordinate with customers to schedule reception dates, and monitor inbound shipments to ensure prompt fulfillment. Communicate daily with sales, logistics, and customers to resolve issues while maintaining accurate files in compliance with company policies. This role supports Hankook Tire's Inside Sales team in Mississauga, requiring bilingual French and English skills and flexibility for extended hours.
Required Qualifications
- High School diploma
- Must be bilingual in French and English (Verbal and written)
- At least 1 to 3 years experience in Inside Sales, Order Desk, Customer Service, or a similar role
- Intermediate proficiency in Microsoft Excel, Word, and Outlook
- Must be eligible to currently work in Canada
- Must be able to work during standard office hours but be flexible to workdays, occasional nights, weekends, and extended hours when required
- Ability to sit for extended periods while working at a desk and on a computer
- Basic knowledge of warehousing, distribution, and domestic transportation processes
- Exceptional customer support skills with a proven ability to handle inquiries and resolve issues effectively
- Strong verbal and written communication skills
- Ability to troubleshoot and resolve customer concerns in a timely and professional manner
- Solid understanding of logistics and supply chain processes
- Detail-oriented with a strong focus on accuracy in data entry and documentation
Desired Qualifications
- University Degree or College Diploma
- Experience with Enterprise Resource Planning (ERP) systems (SAP)
- Strong passion for the automotive industry and tire products
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