Bilingual Customer Experience & Operations Consultant-French (Virtual, Canada)
$45,000–$70,000 year
RemoteCanada
Job Summary
Conduct proactive calls with customers to welcome them, advise on authorized services and policies, and troubleshoot across service lines including homesale, property management, and education. Engage new technology enhancements, partner internally with support teams, and collaborate externally with supplier partners to coordinate authorized services. Manage complex relocations such as core/flex programs and VIP files while maintaining data integrity through regular upkeep of file notes. Communicate with client HR contacts on relocation issues, provide exception management recommendations, and ensure Key Experience Metrics and SLAs are met. Utilize omnichannel technology solutions to support customer interactions and deliver zero financial write-offs. Fluent in English and French required for this virtual Canadian role.
Required Qualifications
- High school diploma or equivalent
- Must be fluent in English and French
- Must be available for weekend shifts
- Must be able to lift 50 lbs
- Valid driver's license
- Must be able to effectively lead and coach others
- Strong attention to detail
- Helping customers gives you energy
- Get charged up by interacting with others
- Must be available for weekend shifts
- You believe that food is central to our lives
- Passionate about excellence
- If you have a smile to share, we'd love to have you
- We want amazing humans
Desired Qualifications
- University/college degree preferred
- 1 year in a customer experience, business operations role preferred
- International experience a plus, but not necessary
- Must be fluent in English and French, but other languages are highly desired
- Experience providing highly organized delivery, demonstrable problem-solving skills and high attention to detail
- Experience of exercising judgement in owning complex processes, through to completion and resolution
- Able to think creatively and successfully navigate ambiguity to solve problems quickly and efficiently
- Strong accountability for success of customer experience
- Curiosity and hunger to learn and to grow alongside a transforming organization
- Digitally focused with demonstrated comfort utilizing multiple technology platforms as an integrated component of their day to day role
- Embraces new technology and can easily incorporate into ways of working
- Ability to navigate multiple technology platforms simultaneously
- Strong customer service and trusted advisor mindset in both proactive and reactive scenarios
- Able to easily and quickly build trust across many persona/personality customer types
- Able to operate in a team environment with shared goals and responsibilities, in support of positive customer experiences
- Displays confident, calm demeanor, particularly in difficult, emotional, or stressful situations
- Strong collaborator and team player
- Excellent written, verbal communication and interpersonal skills
- You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
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