Bilingual Customer Care Representative (English / Spanish Speaking)
$35,360–$54,371 year
On-site · Stevens Point, Wisconsin, United States or Hales Corners, Wisconsin, United States
Job Summary
Customer Care Representative role at Associated Bank focusing on handling customer inquiries by phone and email, troubleshooting complex account or technical issues, promoting bank products and services, mentoring new team members, collaborating across teams, and ensuring compliance with bank policies. The position requires a high school diploma or equivalent, and prefers bilingual English/Spanish proficiency. Shifts include 10:00am–7:00pm, 11:00am–8:00pm, and 12:00pm–9:00pm. Benefits include growth opportunities, Saturday shift bonus, and a supportive, diverse workplace.
Required Qualifications
- High school diploma or equivalent
- Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales
- Preferred: Bilingual English/Spanish proficiency (eligible for competitive language differential)
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