Bilingual (CSS) Client Support Specialist
$41,600–$41,600 year
On-siteAustin, Texas, United States
Job Summary
Provide on-site client assistance and support by phone and in person, answering questions, sharing information, and scheduling appointments. Help determine client eligibility for Marketplace plans and financial assistance while entering data accurately into the REDCap database. Utilize the RingCentral phone system to manage incoming calls and serve multilingual clients using the language line. Participate in phone banking campaigns targeting previous clients. Complete all specified trainings and achieve CMS Certified Application Counselor certification. Protect client confidentiality and PII/PHI in compliance with HIPAA policies.
Required Qualifications
- Bilingual in English and Spanish
- Ability to provide superior customer service by phone to clients with diverse identities and needs
- Ability to engage with under-served and under-represented populations
- Strong interpersonal and communication skills
- Ability to be flexible, learn quickly, and multi-task
- Willingness to embody Prosper core values of candor, collaboration, dignity, empowerment, and diversity
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