Bilingual CSR- Community Outreach (English/Spanish)
$41,600–$41,600 year
On-site · Santa Cruz, California, United States
Job Summary
Represent Medi-Cal managed care in California as a Bilingual Outreach CSR (English/Spanish). This onsite role based in Santa Cruz County involves educating beneficiaries and guiding them through enrollment into a managed care health plan. Requires willingness to travel throughout the county or neighboring counties. Position emphasizes customer-service excellence, bilingual communication, outreach activities, and helping community members navigate enrollment processes. Must reside in Santa Cruz County and work from the Santa Cruz office. Responsibilities include educating beneficiaries, guiding enrollment, and engaging with the community to promote program awareness. Skills emphasized include strong bilingual (English/Spanish) communication, outreach and education capabilities, and the ability to work collaboratively with diverse populations.
Required Qualifications
- Bilingual fluency in English and Spanish
- Experience or ability to educate beneficiaries about enrollment in managed care health plans
- Willingness to work onsite in Santa Cruz, CA and travel within the county or neighboring counties
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