Bilingual Contact Centre Representative- Credit Cards
$45,700–$61,000 year
On-siteOttawa, Ontario, Canada
Job Summary
Assist in-bound callers with account inquiries and resolve issues by providing advice and recommending TD products or services. Deliver legendary customer service by consistently reaching performance objectives, including customer experience survey results, quality goals, and productivity targets. Navigate computer systems and multiple screens with speed and accuracy while balancing metrics, utilizing digital literacy across smartphones, tablets, and laptops. Participate in ongoing training and coaching support to grow skills, working independently and as part of a team to help customers meet their unique banking needs.
Required Qualifications
- High School Diploma or equivalent
- Unilingual (English) or Bilingual (French & English)
- Exceptional communication and listening skills
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy
- Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.)
- Flexibility, resiliency, and a positive attitude when responding to challenging situations
- Passion to assist customers in resolving unspoken needs by offering consultative advice
- Ability to work both independently and as part of a team
- Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices
Desired Qualifications
- Experience in financial or service industries
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