Bilingual Contact Center Representative II (Raleigh)
$36,400,000–$52,000,000 year
On-siteRaleigh, North Carolina, United States
Job Summary
Provide quality electronic and phone service to members by greeting them courteously, offering solutions based on needs, and handling account openings, transfers, and issue resolutions. Support varied remote communication channels including online chat, email, and telephone while promoting products based on identified member requirements. Maintain comprehensive knowledge of credit union products and services, including deposits, loans, and promotional offerings, to assist with transactions like wire transfers and card maintenance. Complete full range of member-related administrative procedures, including record retention, document scanning, and paperwork filing. Recognize and report suspicious practices as required under the Bank Secrecy Act and complete annual compliance training.
Required Qualifications
- High School diploma or GED equivalent
- Excellent verbal and written communication skills in English and Spanish
- Aptitude for building relationships and trust and maintaining professionalism in interactions with members and colleagues
- Ability to perform efficiently in a fast-paced, multi-task environment
- Proficiency in Microsoft Office and other computer software
Desired Qualifications
- A minimum of 6 months in customer service and 6 months in a call center environment or 6 months in the financial industry
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