Bilingual Contact Center Representative (Full-Time & Part-Time)
$35,360,000–$39,520,000 year
On-siteDallas, Texas, United States
Job Summary
Handle inbound and outbound calls in a courteous, timely, and professional manner, listening actively to understand customer needs and provide accurate solutions. Use internal systems to manage accounts, process claims, and update records while identifying sales opportunities to apply upselling techniques when appropriate. Respond to inquiries while maintaining confidentiality and data privacy standards, researching and resolving complex issues by coordinating with other departments as needed. Follow all required scripts, policies, and procedures, escalating unresolved or sensitive issues to the appropriate team or supervisor. Stay current on program updates by attending training and reviewing materials, meeting performance goals and adhering to attendance and schedule requirements.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong written and verbal communication skills
- Ability to type 20+ words per minute
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual with strong time management skills
- Skilled in conflict resolution, problem-solving, and customer empathy
- Able to multi-task, stay focused, and work independently
- Team-oriented with a strong customer-first mindset
- Comfortable working in a fast-paced, dynamic environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
- Experience working on state or federal programs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit to background and/or security investigation and drug screening
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