Bilingual Contact Center Rep IV, Life and Health (French/English)

Provide sound advice and exceptional customer service to manage inquiries, issues, and complex financial product needs for moderate to high complexity transactions. Engage customers in deep conversations to understand their total financial situation, identify cross-sell opportunities, and escalate high-risk activities or non-standard transactions as necessary. Ensure all documentation accurately reflects client intentions while maintaining strict compliance with relevant rules, regulations, and the Bank's Code of Conduct. Contribute to business objectives by promoting the full suite of banking capabilities, supporting operational excellence, and actively participating in process improvement and knowledge transfer within the team.