Bilingual Contact Center Banker- Hoover, AL
$35,748–$35,748 year
On-siteHoover, Alabama, United States
Job Summary
Answer customer questions, solve problems, and provide solutions to ensure an effortless banking experience by acting as an expert in a wide range of banking products and services. Identify the next step to accomplish customers' financial goals and offer advice, guidance, and education on immediate and long-term needs. Work a flexible schedule including all hours of the contact center, Monday through Saturday, with training hours from 8am to 7pm. Monitor on-screen text and images, detect verbal information, and communicate verbally using a headset or speaker and microphone while operating a keyboard and mouse for extended periods. Adhere to policies and procedures, recommend different products and services, and multi-task in a fast-paced environment.
Required Qualifications
- High school diploma or GED
- Ability to accurately observe stable and scrolling on-screen text and images
- Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
- Ability to operate a keyboard and mouse to type and make on-screen selections
- Ability to work at a computer for extended periods of time
- Download speed of at least 50 megabits per second (Mbps)
- Upload speed of at least 5 megabits per second (Mbps)
- Must test on speedtest.net to confirm download speed or provide documentation from provider
- Must be directly connected to the Internet Router via ethernet cable
- Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed
- Ability to adhere to policies, procedures, and guidelines
- Ability to recommend different products and services to customers
- Ability to multi-task and work in a fast-paced environment
- Ability to solve problems
- Ability to work a flexible schedule which includes all hours of the contact center
- Basic computer skills with the ability to navigate various systems
- Effective time management skills
- Excellent communication skills (verbal and written)
- General knowledge of basic banking, electronic banking and/or credit card services
- Must be fluent in Spanish/English
- Must be available for Monday-Friday 8am-5pm (in office)
- Must be available for 4 days Monday-Friday 10am-7pm (In office)
- Must be available for Saturday 8am-5pm (Work from home)
- Must be available for select bank holidays
- Position Type Full time
Desired Qualifications
- One (1) year customer service or production experience
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