Bilingual Community Health Worker

Job Summary

Required Qualifications

• •High School diploma or GED equivalent from an accredited institution
• •Proficiency with computers, electronic documentation, and willingness to learn new systems
• •2 years of experience in a healthcare, community-based, or social work environment; or any combination of education and experience, which would provide an equivalent background
• •Ability to read, write, and speak the native language of the population served
• •Must possess knowledge of a broad range of social service and assistance providers in community
• •Must have valid drivers license and reliable insured transportation as travel is required
• •Ability to communicate easily with others, including demonstrating active listening skills
• •Demonstrates group facilitation skills
• •Demonstrates flexibility in addressing changing community needs and program environment
• •Create connections between vulnerable populations and healthcare providers
• •Help patients navigate healthcare and social service systems
• •Manage care and care transitions for vulnerable populations
• •Ensure cultural competence among healthcare providers serving vulnerable populations
• •Educate healthcare providers and stakeholders about community health needs
• •Provide culturally appropriate health education on topics related to chronic disease prevention, physical activity, and nutrition
• •Advocate for underserved individuals or communities to receive services and resources to address health needs
• •Collect data and relay information to stakeholders to inform programs and policies
• •Provide informal counseling, health screenings, and referrals while maintaining confidentiality
• •Has knowledge of the basic workings of the health center
• •Demonstrates good customer service and acts in a professional manner
• •Ability to learn the NCCARE360/UniteUs program
• •Complete referral requests for service requests within the NCCARE360 program in a timely manner as outlined by the service agreement
• •Attend all required trainings related to use of the NCCARE360 program
• •Attend all required trainings related to the Healthy Opportunities program in Salesforce and UNCW portal
• •Complete the CHW Integration & Optimization tool in conjunction with Southeast Area Health Education Center
• •Must be able to perform each essential duty satisfactorily
• •Physical attendance is an essential element of the job
• •Actively demonstrates dedication and commitment to the core values of MNHC
• •Ability to use Laptops, Smartphones, Internet/online application systems, Microsoft Office, etc
• •Demonstrated ability to work as a member of a team and work effectively with community agencies
• •Must possess knowledge of a broad range of social service and assistance providers in community
• •Demonstrated ability to work as a member of a team and work effectively with community agencies
• •Ability to communicate easily with others, including demonstrating active listening skills
• •Demonstrates group facilitation skills
• •Demonstrates flexibility in addressing changing community needs and program environment
• •Create connections between vulnerable populations and healthcare providers
• •Help patients navigate healthcare and social service systems
• •Manage care and care transitions for vulnerable populations
• •Ensure cultural competence among healthcare providers serving vulnerable populations
• •Educate healthcare providers and stakeholders about community health needs
• •Provide culturally appropriate health education on topics related to chronic disease prevention, physical activity, and nutrition
• •Advocate for underserved individuals or communities to receive services and resources to address health needs
• •Collect data and relay information to stakeholders to inform programs and policies
• •Provide informal counseling, health screenings, and referrals while maintaining confidentiality
• •Has knowledge of the basic workings of the health center
• •Demonstrates good customer service and acts in a professional manner
• •The incumbent is expected to attend work on a daily basis and to be at work on time
• •The incumbent is expected to report absences in accordance with personnel policies and procedures
• •The incumbent's work is expected to be accurate, neat, and thorough, and completed on time
• •The incumbent is expected to have a positive attitude, be cooperative, and considerate of others
• •The incumbent is expected to be dependable and is expected to accept responsibility for assignments and duties given
• •The incumbent has the ability to receive and express detailed information through oral and written communications
• •The incumbent is expected to dress and act in a professional manner and adhere to all safety standards
• •The incumbent is expected to participate in staff meetings, be courteous and polite with patients and other staff
• •The incumbent is expected to maintain confidentiality
• •The employee is regularly required to stand, walk, talk, and hear, use hands to finger, handle or feel
• •The employee is occasionally required to stoop, kneel, crouch or crawl
• •The employee is frequently required to lift and/or move up to 40 pounds
• •The special vision requirements for this job are close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors)

Desired Qualifications

• •Certified Community Health Worker preferred
• •Demonstrated understanding of and is part of the community being served
• •Experience in community work, education, health care, or related field preferred
• •Bilingual-English/Spanish preferred