Bilingual Community Engagement Specialist (Remote, Full Time - Weekends)
$47,840–$52,000 year
Remote
Job Summary
Identify, outreach, and enroll individuals living with serious mental illness, substance use disorder, or high medical needs into the Enhanced Care Management program via phone, text, email, and in-person visits at clinics and community partners. Listen openly to eligible members, explain services and benefits to build trust, and manage the end-to-end enrollment funnel while providing consistent updates on stages and blockers. Promote effective communication among internal teams, clinics, and health system partners to ensure timely support. This role requires Thursday through Monday availability with Tuesday and Wednesday off, including mandatory weekend work. The position is full-time, remote, and based in the United States, requiring PST hours and proficiency in English and Spanish.
Required Qualifications
- You are physically located in United States
- Virtual Ops requires a quiet, HIPAA compliant and internet connected space
- 1+ year of experience working in a metric or quota-driven environment
- Dedicated to working within and improving the community you are part of
- You are results driven with a proven track record of exceeding performance indicators
- Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish
- You have strong technical skills and comfort with utilizing multiple technology platforms
- A valid driver's license and auto liability insurance
- WEEKEND WORK IS REQUIRED
- Must be able to work PST hours
- Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check
- Candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use
Desired Qualifications
- You are a fantastic listener, skilled at 'reading people' and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
- You have experience with high volume outreach and engagement campaigns
- You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care
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