Bilingual Collections Specialist (Local Only)
$26,748,800–$26,748,800 year
HybridMiami, Florida, United States
Job Summary
Arrange debt repayment schedules and establish customer accounts for past due club members and personal trainers. Confer by telephone to determine reasons for overdue payments, review contract terms, and resolve client discrepancies. Monitor overdue accounts using the ABC Financial system, record financial status, and process refunds, account adjustments, and credit memos. Perform clerical duties including answering correspondence and writing reports. Maintain assigned accounts and communicate with the supervisor regarding customer accounts. Requires bilingual fluency in English/Spanish and 2 years of collections experience. Full-time Monday-Friday 9:00AM-6:00PM.
Required Qualifications
- Bilingual fluency in English/Spanish
- 2 years minimum of collections or call center experience
- Knowledge of billing and collections procedures
- Ability to train and work remotely
- Problem-solving skills
- Capable of working in a team environment and independently
- Deadline oriented and able to work under pressure
- Ability to prioritize and manage multiple responsibilities
- Excellent written and verbal communication
- Must reside in or near Miami, FL
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