Bilingual Collections Representative
$35,360,000–$39,520,000 year
On-siteDallas, Texas, United States
Dallas, Texas, United StatesOn-siteFull Time$35,360,000–$39,520,000 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Manage inbound and outbound calls to resolve open accounts, using contact center technology to locate right-party contacts and recommend appropriate payment plans. Negotiate payment terms with empathy and professionalism, responding effectively to objections while accurately documenting interactions in CRM systems. Follow required scripts, policies, and confidentiality protocols to meet monthly performance goals. Maintain punctuality and attend training sessions to stay current on program updates.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Ability to type 20+ words per minute
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual with strong time management skills
- Skilled in conflict resolution, negotiation, and problem-solving
- Customer-focused, empathetic, and professional
- Able to multi-task, stay organized, and work independently
- Strong team orientation and interpersonal skills
- Comfortable in a fast-paced, dynamic environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be bilingual
Desired Qualifications
- 1+ year of experience in collections, customer service, technical support, sales, back-office, or contact center roles
- Experience working on state or federal programs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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