Bilingual Collections Representative (EN/FR)
$45,760–$60,320 year
On-sitePickering, Ontario, Canada
Job Summary
Conduct outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers. Support operations by managing customer accounts and collection activities on delinquent financial loans, while completing initial trace work using online tools and account systems. Demonstrate compassion and empathy by understanding customer situations and needs to offer solutions. Document all collection activities and processes through superior administration skills. This role requires bilingual proficiency in French and English, along with 1-2 years of experience in collections or customer service. Compensation ranges from $22.00 to $29.00/hour CAD plus monthly bonuses.
Required Qualifications
- Minimum 1-2 years of experience in a collections, sales, or customer service or call center/contact center role
- Bilingual proficiency in French and English
- Able to pass background checks (criminal, employment, and credit)
- Must be legally eligible to work in Canada on a full-time basis at the time of application
Desired Qualifications
- Experience with using an automated dialer system
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