BILINGUAL COLLECTIONS REPRESENATIVE
$33,280–$37,440 year
On-siteHouston, Texas, United States
Job Summary
Initiate telephone and email contact with customers regarding overdue amounts to determine reasons, arrange collections, or correct account errors. Manage 80-100 daily outbound and inbound calls while negotiating payment plans and resolving collection disputes through research and effective communication. Maintain detailed records of delinquent accounts, handle bankruptcy procedures, and process NSF transactions. File legal documents and attend court proceedings as necessary. Requires bilingual English/Spanish proficiency, 5+ years of collections experience, and full Excel/Word proficiency. Monday through Friday, 8:00 AM to 5:00 PM, with Saturdays as required.
Required Qualifications
- Bilingual (English/Spanish with fluent ability and proper grammar)
- Excellent written and verbal communication skills
- Self-motivated and a team player
- Strong time-management and multitasking skills
- Critical thinker and problem-solving skills
- Financial skills and knowledge of commonly used collections practices and procedures
- Full proficiency in Microsoft Excel and Word
- Ability to thrive in a fast-paced, high-stress environment
- High school diploma or equivalent
- 5+ years of previous collections experience
Desired Qualifications
- Applicable training or experience in a high-volume call center
- Experience in commercial customers
- Business-to-business collections
- Customer service
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