Bilingual Collections Counselor I - Remote
$37,440,000–$39,520,000 year
RemoteUnited States
Job Summary
Answer high volume of inbound and outbound calls from delinquent borrowers to resolve accounts by demanding full payment, establishing repayment plans, or arranging hardship assistance. Counsel clients on payment obligations, review financial status, and discuss loss mitigation options while strictly applying federal regulations and collection laws. Document all activities in mortgage collection systems, process loan payments, reconcile misapplied funds, and maintain accurate records. Meet monthly goals and complete annual regulatory compliance training. Requires bilingual Spanish certification and solid PC skills.
Required Qualifications
- High School diploma or equivalent
- Solid PC skills: Microsoft applications and loan servicing platforms
- Analytical and problem-solving skills and attention to detail
- Communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences
- Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions
- Ability to understand and explain financial matters, details of modifications, and foreclosures in terms affected audiences understand
- Bilingual in Spanish - must pass bilingual certification
Desired Qualifications
- Knowledge of loan servicing software/systems
- Collection experience
- Call center experience
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