Bilingual Client Support Representative: 11am-8pm Eastern Time Shift
$33,280–$54,080 year
HybridCleveland, Ohio, United States
Job Summary
Provide order-level analysis and accurate responses to client and candidate inquiries in English and/or Spanish. Engage with clients and applicants to build relationships while maintaining high customer service standards across email, phone, and chat. Partner cross-functionally to troubleshoot root causes of delays, errors, and system challenges by demonstrating a comprehensive understanding of Asurint products. Handle complex support issues and escalate as necessary. Fluent bilingual communication skills, high-volume customer service experience, and proficiency in MS Office are required. A valid driver's license and ability to travel occasionally are necessary. This role supports Asurint's mission to drive informed decisions through advanced screening solutions for fair workplaces.
Required Qualifications
- Fluent English and Spanish communication skills, both verbal and written
- Experience providing high-volume customer service
- Proficiency in MS Office (Outlook, Excel, Word) or similar software
- High school diploma or equivalent
- Driver's license and ability to maintain a driving record that is satisfactory to the company's liability insurance carrier
- Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less)
Desired Qualifications
- Experience with the legal/court system
- Experience with background screening
- Relevant business management systems such as HRIS, CRM, etc.
- Salesforce
- Associate degree
- 0 to 2 years of relevant experience
- Years of experience supervising: None
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