BILINGUAL CLIENT SUPPORT COORDINATOR, VIRTUAL BUSINESS CENTRE (Montreal, Quebec, Moncton, Ottawa, Edmonton)
Hybrid · Brossard, Quebec, Canada
Job Summary
Bilingual Client Support Coordinator role at BDC in Canada, supporting Account Managers across Canada with administrative and client-facing activities. Responsibilities include managing a queue-based workload, delivering high-quality client experiences, proactively clarifying information to resolve delays, maintaining accurate documentation and follow-ups, ensuring communications align with policies, adapting to evolving processes, and using judgment in guideline interpretation. Requires fluency in French and English, strong organizational skills, ability to handle a high volume of tasks in a structured, process-driven environment, and comfort with new technologies including AI tools like Copilot. Ideal for someone who values detail-oriented administrative work, strong client relationships, and a dynamic team environment within a financial-institution context.
Required Qualifications
- College diploma in Office Administration or Bachelor’s degree in Business Administration
- Minimum of 2 years’ experience in an administrative or support role
- Strong proficiency in Microsoft Office (Word, Excel, Outlook)
- Comfort using new technologies and tools (including AI tools such as Copilot)
- Excellent organizational skills and ability to manage multiple priorities
- Strong attention to detail and ability to work under pressure
- Excellent communication skills in both French and English (written and spoken)
- Strong interpersonal skills and ability to build effective relationships
- Experience in a financial institution or knowledge of financing operations (asset)
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