Bilingual Client Success Manager- Mandarin Legal Customer Services
On-siteAustin, Texas, United States
Job Summary
Finalize, scan, bind, and ship legal packages for business immigration applications to USCIS while sorting incoming mail and managing outgoing correspondence. Answer telephone calls and emails from Mandarin-speaking clients, directing inquiries to relevant staff and handling queries or complaints. Place USCIS service request calls, manage premium processing forms, and respond to messages in the case management system subject to attorney approval. Prepare cover letters and duplicate RFE packages for mailing. Work full-time 40 hours weekly in the office. This role serves as a liaison between innovators and corporate immigration attorneys specializing in extraordinary abilities work sponsorship.
Required Qualifications
- Bilingual in Mandarin Chinese
- Excellent English writing skills
- Strong attention to detail
- Outstanding client service skills
- A high degree of self-motivation and ability to work independently under tight deadlines
- Demonstrated professional demeanor
- Excellent multitasking and time management skills
Desired Qualifications
- BA or MA degree preferred
- Mandarin-speaking candidates
- Legal experience
- Prior customer service experience
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