Bilingual Client Services Representative (English/French)
$55,600–$58,000 year
Hybrid · Toronto, Ontario, Canada
Job Summary
Bilingual Client Services Representative role focusing on end-to-end client experience for advisors and investors, handling account, transactional, and product queries primarily by phone in English and French. Responsibilities include resolving requests, maintaining professionalism, building positive rapport, supporting a rotating schedule (8 AM–8 PM, Monday–Friday), staying current on AGF products and procedures, and contributing to a collaborative team environment. Requires post-secondary education and strong customer service skills, with 1–3 years in a financial services contact centre and fluency in English and French. Hybrid work arrangement: remote 3 days/week and in-office 2 days/week at AGF’s downtown Toronto office; compensation $55,600–$58,000 annually, with potential variable components.
Required Qualifications
- Post-secondary education completed
- preferably Canadian Securities Course and/or applicable IFIC courses
- Minimum 1 to 3 years of experience in a contact centre role, with a financial services company or fund company that distributes via financial advisors or with a fund company service provider
- Excellent communication skills in English and French
- Ability to navigate between different computer applications and multi-task
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