Bilingual Client Services Analyst
$79,320–$110,680 year
On-siteToronto, Ontario, Canada or Mississauga, Ontario, Canada
Job Summary
Manage a portfolio of high-profile clients by acknowledging, investigating, and resolving queries timely and professionally. Provide coaching to the team, serve as a point of contact for escalations, and maintain the portfolio through regular calls and face-to-face interactions. Inform clients about system failures and market issues while delivering regular resolution updates. Advise on process improvements to enhance client experience and conduct necessary analyses to resolve problems by liaising with internal teams. Complete tasks including reviews, audit preparation, capacity planning, and reporting while assessing risk to safeguard Citigroup's reputation and drive compliance with applicable laws and regulations.
Required Qualifications
- 2-5 years of customer experience
- Written and verbal fluency in French and English
- Bachelor's degree/University degree or equivalent experience
Desired Qualifications
- Relevant experience (business/financial environment) preferred
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