BIlingual Client Service Specialist – AdminAdvantage
$56,175–$93,625 year
HybridToronto, Ontario, Canada or Montréal, Quebec, Canada
Job Summary
Own the end-to-end client benefits administration experience within an assigned portfolio, acting as the primary point of contact for service-related matters. Monitor client-specific milestones and lead initiatives to improve efficiency, quality, and client satisfaction. Act as a project manager, collaborating with product, operations, payroll, and technology teams to support service enhancements. Lead incident management and resolution efforts, ensuring timely communication to internal stakeholders and clients. Champion a culture of continuous improvement by assisting with procedure development and staying informed on product enhancements. This bilingual role requires French and English communication to support clients across various jurisdictions.
Required Qualifications
- Strong Office 365 skills
- Bilingual (French & English)
- The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec
Desired Qualifications
- Proven experience in service delivery, operations, or client management within a fast-paced, evolving environment
- Strong leadership and communication skills, with the ability to influence and collaborate across teams
- Analytical mindset with a focus on problem-solving
- Passion for delivering exceptional client experiences and driving meaningful change
- Ability to manage multiple priorities and adapt to shifting business needs
- Knowledge of Group Benefits and outsourced benefits administration is an asset
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