Bilingual Client Engagement Specialist | 100% Remoto
RemoteUnited States
EXPIREDUnited StatesRemoteFull Time
Full Time
Job Summary
Conduct consultative phone and video consultations with prequalified prospects to identify migration needs and guide them toward appropriate legal solutions. Manage the full commercial cycle from initial contact through decision-making, ensuring accurate CRM documentation and timely follow-ups to drive conversions. Coordinate client transfers to the legal team and maintain continuous communication with internal stakeholders to guarantee seamless service delivery. Participate in ongoing training, simulations, and quality assurance processes while adhering to ethical standards and organizational policies.
Required Qualifications
- Bilingual Client Engagement Specialist
- Excellent commercial skills
- Effective communication skills
- Customer orientation
- Consultative and personalized attention to potential clients
- Understanding of client needs
- Orientation towards legal migration solutions
- Empathy
- Communication skills
- Results orientation
- Ability to generate trust relationships
- Facilitation of commercial conversion
- Exceptional experience throughout the attention process
- Telephone and video call consultation skills
- Active listening skills
- Service presentation skills
- Honorarium explanation skills
- Contract process explanation skills
- Service scope explanation skills
- Transparency, professionalism, and security in communication
- Prospect management from first contact to decision
- Positive experience promotion
- Follow-up to potential clients
- Relationship strengthening
- Inquiry resolution
- Commercial objective contribution
- Effective opportunity conversion
- Results-oriented approach
- Ethical, consultative, and client-centered attention
- Precise and timely information registration in CRM
- CRM record updates
- Information integrity, traceability, and availability
- Agreement documentation
- Observation documentation
- Opportunity identification documentation
- Client transfer coordination to legal team
- Organized and efficient transition
- Permanent communication with lawyers and other areas
- Process continuity assurance
- Client inquiry resolution
- Attention process improvement
- Client satisfaction follow-up
- Relationship strengthening opportunity identification
- Internal policy compliance
- Quality standards compliance
- Ethical guidelines compliance
- Service experience promotion based on trust, empathy, and professionalism
- Emotional intelligence
- Empathy
- Understanding of client needs, concerns, and expectations
- Trust generation through close and professional communication
- Sensitive conversation management
- Emotional balance
- Security, respect, and orientation transmission
- Persuasive and consultative communication
- Clear, structured, and client-oriented service presentation
- Informed decision facilitation
- Aggressive sales technique avoidance
- Excellent oral and written expression
- Active listening
- Strategic question formulation
- Effective information communication in bilingual environments
- Customer service vocations
- Positive experience provision
- Personalized and professional experience
- Long-term trust relationship building
- Timely follow-up
- Attention to details
- Commitment fulfillment
- Multiple commercial opportunity management
- Organized management
- Activity prioritization
- Objective and performance indicator fulfillment
- Perseverance
- Discipline
- Continuous prospect follow-up
- Closing opportunity identification
- High productivity level
- Information documentation precision
- CRM record maintenance
- Interaction traceability assurance
- Simultaneous consultation, follow-up, and activity administration
- Order, accuracy, and process compliance
- Process, tools, and internal procedure adaptation
- Positive attitude towards new challenges
- Commercial knowledge strengthening interest
- Communication skills development
- Training and continuous improvement process participation
- Professional title in Business Administration, Marketing, International Business, Law, or related fields
- Complementary training in consultative sales, negotiation, customer service, or commercial management
- Minimum two (2) years of experience in consultative sales, client management, or professional service commercialization
- Experience preferably in legal services, immigration, insurance, financial services, consulting, or related industries
- 100% bilingual level (oral and written)
- Ability to sustain commercial consultations
- Service explanation capability
- Professional communication maintenance with clients in English and Spanish
- Proven experience in closing high-value services
- Commercial goal and performance indicator fulfillment
- CRM system management experience
- Microsoft tools (Word, Excel, Outlook) experience
- Virtual communication platforms experience
- Remote client management and attention
- 100% remote work availability
- Stable internet connection
- Availability to work according to the operation's schedule in the United States
- Consultative sales methodologies knowledge
- Client needs identification
- Professional high-value service conversion process management
- Commercial cycle management from initial consultation to closing
- Client experience and objective fulfillment focus
- CRM system experience for prospect registration, follow-up, and administration
- Interaction and commercial opportunity traceability assurance
- Precise information documentation
- Client database maintenance according to established processes
- Professional attention and relationship processes knowledge
- Clear, ethical, and needs-oriented communication
- Process, honorarium, and service scope explanation
- Trust promotion
- Informed decision making
- Advanced English and Spanish language mastery
- Consultations, negotiation, commercial follow-up, and client attention in multicultural environments
- Professional conversation fluidity
- Oral and written communication
- Effective communication throughout the attention process
Desired Qualifications
- Formation in consultative sales, negotiation, customer service, or commercial management
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