Bilingual Client Care Associate (Remote in Atlantic Canada)
$36,400–$42,224 year
Remote · Dartmouth, Nova Scotia, Canada
Job Summary
Bilingual Client Care Associate handling English & French customer interactions remotely for Atlantic Canada with occasional dealership travel. Deliver top-notch support via phone, email, and other channels; schedule appointments; manage workload and follow up on inquiries; maintain accurate customer records and confidentiality; collaborate with dealerships to ensure seamless service; perform outbound calls (~50%) to drive service activity and handle inbound inquiries (~50%) to assist with bookings. Requires strong communication, Microsoft Office proficiency, organizational skills, and a customer-focused mindset. Remote role with no evenings, weekends, or overnight shifts, rotating within Atlantic Canada, with compensation including hourly wages, bilingual premium, and potential monthly bonuses.
Required Qualifications
- Bilingual in French and English
- Tech-savvy with strong computer skills and Microsoft Office (Outlook, Excel, Word)
- Excellent communication and listening skills
- Organized with ability to manage priorities
- Team player who can work independently
- Comfortable multitasking in a fast-paced environment
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