Bilingual Caseworker
$41,856–$70,741 year
RemoteBritish Columbia, Canada or Quebec, Canada
Job Summary
Assist reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows. Coordinate benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression. Resolve routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes. Maintain accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control. Monitor reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity. Work with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution. Contribute to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services. Full-time role with a salary range of $41,856 CAD - $70,741 CAD. High School Diploma/GED or equivalent experience required, along with 2+ years in reimbursement support or patient services.
Required Qualifications
- High School Diploma/GED or equivalent experience
- 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field
Desired Qualifications
- Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement
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