Bilingual Case Manager (Remote Flexible, Spanish Speaking)

Lead Care Manager role focused on directly outreaching and engaging individuals living with Serious Mental Illness/Substance Use Disorder, homelessness, or high medical needs. Responsibilities include maintaining an ongoing caseload, using relationship-based strategies to support social supports, conducting periodic telephonic/SMS outreach for timely follow-ups, identifying and integrating health/wellness goals into Health Action Plans/Shared Care Plans, and supporting a multidisciplinary team (nurse care manager, behavioral health care manager, nurse practitioner, and Community Engagement Specialist). The position emphasizes remote work (approximately 90% from home) with 2-3 on-site community engagements per month near the candidate’s city. Key actions include coordinating care, scheduling referrals and appointments, facilitating collaboration through external/internal platforms, achieving monthly encounter metrics, and navigating barriers to continued program participation. Required qualifications emphasize stay-in-CA location, bilingual English/Spanish, and familiarity with CRM tools, HIPAA considerations, and basic office software; preferred qualifications include lived experience with complex needs and homelessness, and 2+ years in case management. The role offers salary in the range of $22-$25 per hour, plus comprehensive benefits and remote-work stipends.