Bilingual Case Manager (Remote) - 12pm-8pm EST

The Bilingual Case Manager will manage enrollment, reimbursement processes, and service coordination for patients prescribed therapies, collaborating with physicians, insurers, and patients to obtain coverage through private and provincial drug plans. Responsibilities include timely enrollment into the Patient Support Program, collecting documentation for reimbursement, reviewing patient charts and prior therapies to support coverage, providing therapy guidelines/education, conducting financial eligibility assessments, ensuring timely tracking of patient services, reporting adverse events per SOPs, maintaining program KPIs, updating CRM with patient and clinic information, coordinating with internal teams, identifying barriers to coverage, and performing additional duties as assigned by the Manager. Strong English and French verbal/written communication, healthcare experience, knowledge of reimbursement structures, problem-solving, and customer service skills are essential. Must be able to work from home with a private home office; Monday–Friday schedule aligns with 12pm–8pm EST. The role emphasizes collaboration across patient support teams, accurate documentation, and proactive communication to ensure timely patient access to prescribed therapy.