Bilingual Case Management Specialist (Remote Flexible, Spanish Speaking)
$45,760–$52,000 year
HybridLos Angeles, California, United States
Job Summary
Maintain ongoing caseloads of individuals with serious mental illness, substance use disorder, or high medical needs using evidence-based approaches to promote engagement and health goals. Conduct periodic telephonic and SMS outreach to ensure timely follow-up, while collaborating with the Enhanced Care Management team on systematic case reviews before taking clinical actions. Support delegated tasks for nurse care managers and behavioral health specialists, and assist individuals in securing community supports by scheduling appointments and managing referrals. Coordinate physical care management appointments through collaboration with external and internal providers, consistently meeting monthly encounter metrics to ensure compliance with health plan regulations. Perform 2-3 on-site visits monthly alongside a fellow PairMate, with approximately 90% of duties completed remotely.
Required Qualifications
- 1+ years of general work experience
- Case Management preferred
- You are physically located in California
- Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations
- Virtual Ops requires a quiet, HIPAA compliant and internet connected space
- Bilingual – English/Spanish
- Strong understanding of cultural fluency
- High degree of empathy
- Ability to work collaboratively in a multidisciplinary team
- An eye for optimization
- Organizational skills
- Ability to remain patient when faced with adversity
- Strong technical skills and comfort with technology innovation
- past experience with CRM databases
- basic Excel
- Word
- video conferencing
- A valid driver's license
- auto liability insurance
Desired Qualifications
- Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs
- homelessness
- Severe Mental Illness/Substance Use Disorder
- 2+ years of case management experience
- Experience with motivational interviewing
- Knowledge of medical terminology
- Zest for problem solving
- seeking answers
- thinking outside of the box
- Detail-oriented and organized self-starter
- rockstar multitasker
- Reliable and comfortable in an ever-changing environment
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