Bilingual Case Aide - JOR
$40,000–$42,000 year
On-siteTucson, Arizona, United States
Tucson, Arizona, United StatesOn-siteFull Time$40,000–$42,000 yearEntry LevelHigh School Or Equivalent
Full TimeEntry LevelHigh School Or Equivalent
Job Summary
Maintain records data per ORR and NYAP policies while completing records requests and Verification of Release changes. Ensure documentation is timely uploaded to UC Portal and Evolv systems. Support case management efforts at unification and reunification by assisting with searches, background checks, and intake/discharge packages. Coordinate legal service provider presentations and travel for children and staff. Provide ongoing support to foster parent licensing and clinical teams. Perform duties consistent with the National Youth Advocate Program's mission, including maintaining a flexible schedule subject to extended hours and weekends. Bilingual English/Spanish proficiency required.
Required Qualifications
- High School Diploma
- Bilingual (English Spanish)
- Fluency in Spanish
- Minimum automobile insurance coverage of $100,000/300,000 bodily liability coverage
- 21 years of age
- Valid state driver's license
- Reliable personal vehicle
- Good driving record
- Ability to travel frequently
- Ability to drive vehicle
- Use of manual dexterity
- Tactile acuity
- Visual acuity
- Audio acuity
- Ability to perform repetitive motion
- Ability to sit for prolonged periods
- Ability to stand for prolonged periods
- Ability to perform sustained visual applications
- Ability to perform sustained mental applications
- Ability to lift up to 25 pounds
- Ability to bend
- Ability to pull
- Ability to carry
- Ability to work independently
- Ability to work as a team member
- Ability to prioritize work
- Ability to be a deadline-driven self-starter
- Ability to juggle multiple priorities
- Ability to execute work to completion despite obstacles
- Ability to service a diverse group of clients
- Ability to maintain a high level of confidentiality
- Proven experience
- High level of comfortability operating technology
- Ability to learn new software applications
- Ability to maintain a flexible, organized and efficient work schedule
- Ability to work extended hours
- Ability to work weekends
- Ability to maintain records data per ORR's/NYAP's/NAR's records management policies
- Ability to complete records requests from ORR
- Ability to complete Verification of Release (VOR) changes
- Ability to support case management with VOR needs and updates
- Ability to ensure documentation is timely uploaded to ORR's system of record
- Ability to maintain daily ongoing support of case management efforts
- Ability to assist with completion of searches
- Ability to complete background checks
- Ability to complete CA/N checks
- Ability to complete other various case management activities
- Ability to assist with maintenance of case files
- Ability to complete intake and discharge packages
- Ability to support the coordination of legal service providers
- Ability to support foster parent licensing
- Ability to support clinical and medical teams
- Ability to coordinate travel for children and staff
- Ability to support case management with intake case files
- Ability to complete required intake documentation
- Ability to demonstrate a long-term view on people expressed through compassion and support
- Ability to be involved in high-impact work that makes a difference
- Ability to drive for excellence and continual improvement
- Ability to demonstrate excellent customer service and communication skills
- Ability to demonstrate sensitivity to cultural diversity
- Ability to demonstrate enthusiasm
- Ability to demonstrate strong organizational and administrative skills
Desired Qualifications
- 4-year degree
- Understanding of ORR Policies and Procedures
- Proficiency in desktop and laptop computers
- Proficiency in smartphones
- Proficiency in tablets
- Proficiency in printers
- Proficiency in fax machines
- Proficiency in photocopiers
- Proficiency in word processing software
- Proficiency in spreadsheet software
- Proficiency in database programs
- A passion to be involved in high-impact work that makes a difference
- A drive for excellence and continual improvement
- Excellent customer service and communication skills
- Sensitivity to cultural diversity
- Enthusiastic self-starter
- Strong organizational and administrative skills
- Ability to work well independently
- Ability to work well as a team member
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